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New Water Service

City Hall is located at 2716 Broad Street, SW and may be contacted by telephone at (770) 944-4300.

New residents and businesses requesting water and sewer services with the City of Austell are required to complete a utility service application before any service can be established. EMAIL ALL UTILITY SERVICE APPLICATIONS TO: 

To begin service, you will need the following:

  • $100.00 deposit plus $25 application fee: Deposit charge may be waived if you can provide two letters of credit with a two year history from other utility companies. If a deposit has been paid, your deposit will be returned at the end of twenty-four months, if no late or service charges have been applied to the account.
  • Picture identification: This must be the person in which the account will be in. Examples include a copy of a valid drivers license and utility bill.
  • Rental or lease agreement: If you do not own the property where service will be established, a copy of the rental or lease agreement must accompany the Utility Service Application. Proof of ownership will be required.

Terms and Conditions

All water bills are due and payable by the 15th of each month. If the bill is not paid by this date, an automatic 10% late charge will be added to the past due balance and the total bill amount becomes due the first day of the month following billing date. The applicant is responsible for all charges until the applicant has requested service to be terminated in his/her name. If a past due amount is shown on the bill, the full amount due must be paid or service will be discontinued without further notice. Additional charges will apply for restoration of service and any other costs incurred in settling your account. Failure to receive a bill does not entitle delayed payment. There will be a $25.00 charge for all checks returned due to insufficient funds or closed accounts.

Water Conservation and Wastewater Rate Schedule

On Monday, January 3, 2022, the Mayor and City Council approved the annual water rate increases:

Inside City

First 2,000 gallons (minimum bill)

2,001 gallons to 7,000 gallons (per 1,000 gallons)
$ 5.02

7,001 gallons to 15,000 gallons (per 1,000 gallons)
$ 5.76

15,001 gallons and above (per 1,000 gallons)
$ 7.99

Outside City

First 2,000 gallons (minimum bill)

2,001 gallons to 7,000 gallons (per 1,000 gallons)
$ 5.31

7,001 gallons to 15,000 gallons (per 1,000 gallons)
$ 6.13

15,001 gallons and above (per 1,000 gallons)
$ 8.57

Related Documents

Utility Service Application
Cut On Attempt Verification
Disconnect Service
Application for Solid Waste or Recycling Services